Is Vegas Moose Safe? UKGC Licence, Operator & Complaints

Updated September 2026

Licensed

Available in GB

Fast payouts

18+ Only

Vegas Moose has a current, regulator-verifiable operating chain for Great Britain. The casino is operated by Jumpman Gaming Limited. The UK Gambling Commission public register lists Jumpman under account number 39175 and shows active remote casino licence 039175-R-319452-024. The Commission’s domain register also lists vegasmoose.com as a White Label under that account.

That matters because some older references name Small Screen Casinos Limited. The UKGC older Small Screen account 39397 now lists vegasmoose.com as inactive. The current domain relationship is under Jumpman Gaming Limited. Vegas Moose also states that customer balances are held in a separate client bank account with a “Not Protected” insolvency protection level.

Vegas Moose licensing and operator status in Great Britain

The UK Gambling Commission connects the operator, licence and domain: Jumpman Gaming Limited is account 39175, the account holds an active remote casino licence, and vegasmoose.com appears in the account’s domain list as a White Label.

It does not make the casino risk-free. Licensing confirms that a named business is operating under a Gambling Commission licence and that the domain is attached to that account. It does not guarantee that every customer will like the service, that every withdrawal will be instant, or that every complaint will be resolved in the player’s favour. A useful safety assessment therefore separates regulatory legitimacy from operational convenience and from the financial protection applied to money held on account.

Vegas Moose is currently operated by Jumpman Gaming Limited. The UK Gambling Commission lists the company under account 39175 and lists vegasmoose.com as a White Label under that account.

The current operator is Jumpman Gaming Limited

Vegas Moose currently identifies Jumpman Gaming Limited as its operator, and the UKGC public register independently identifies the same company under account number 39175. This is the operator name that should be used when checking licence information, filing a complaint through the casino’s stated process, or comparing current site information with older reviews.

The distinction matters because operator data can age badly. Casino reviews are often left online for years, while white-label relationships and domain assignments can change. When two pages disagree about who runs a site, a current regulator entry and the casino’s current legal footer are more useful than an undated third-party profile.

For identity checks and document handling, see registration and KYC.

UKGC account 39175 and remote casino licence

The UK Gambling Commission lists Jumpman Gaming Limited under account number 39175. Its business record shows active remote casino licence 039175-R-319452-024, and the domain register for the same account lists vegasmoose.com as a White Label.

The company name identifies the licensee, the account number points to its public business record, the remote casino licence identifies the licensed activity, and the domain entry connects vegasmoose.com to the same account.

The UKGC business record and UKGC domain register list the operator and domain directly.

Small Screen Casinos is no longer the operator

Older Vegas Moose material can still name Small Screen Casinos Limited. The relevant UKGC domain register for Small Screen Casinos Limited, account 39397, lists vegasmoose.com as inactive. By contrast, the current Jumpman Gaming Limited register lists the domain as a White Label.

Older Vegas Moose pages can still name Small Screen Casinos Limited, but the UKGC now lists vegasmoose.com as inactive under Small Screen account 39397 and as a White Label under Jumpman Gaming Limited account 39175.

If you encounter a legacy review naming Small Screen, compare it with the current UKGC Small Screen domain record before relying on the old operator description.

Customer funds: separated, but “Not Protected” in insolvency

Vegas Moose Terms say Jumpman Gaming Limited holds customer funds in a client bank account separated from company funds. The same disclosure classifies customer balances at the UKGC segregation level “Not Protected” in the event of insolvency.

That wording deserves more attention than a vague claim that funds are “secure”. Separation from company funds describes how the balances are held. The “Not Protected” classification describes the insolvency protection level disclosed by the operator. Together, they mean a player should not interpret segregation as a guarantee that the full balance would be recoverable if the business became insolvent.

This does not contradict the existence of an active licence. It is a separate decision factor. A casino can have a current regulatory licence while the operator’s disclosed customer-funds category remains “Not Protected”. Readers who keep larger balances on casino accounts may consider that distinction more important than promotional value or game variety.

The current disclosure is visible in the Vegas Moose Terms and Conditions.

Support routes are clear, but support is not 24/7 live chat

Vegas Moose’s current FAQ lists live chat from 9am to 4pm Monday to Friday. It also gives support at [email protected] and says the team aims to reply to customer emails within two business days.

Those are practical trust signals because a player can see where routine account problems should go and what response target the operator publishes. They should not be overstated. A published target is not a guarantee of a reply at a particular hour, and weekday live-chat availability is different from round-the-clock live support.

Live-chat hours do not determine payout speed. See payments and deposits for funding methods and withdrawal process for cashout stages and timing.

How the formal complaints route works

The current Vegas Moose FAQ directs formal complaints to [email protected] and says a complaint should be submitted within three months of the issue occurring. This is different from sending a general support question. If the problem is a dispute rather than a routine request for help, using the stated complaints channel creates a clearer record of what was raised and when.

Keep useful records with a complaint: relevant dates, transaction references, saved account messages, copies of emails and a concise description of the outcome requested.

The FAQ also lists live-chat hours and the operator’s published email-response target.

What to make of Vegas Moose complaints and reviews

Customer reviews describe individual experiences and cannot by themselves establish a normal payout time or prove what happened in another account. A delayed withdrawal can involve verification, banking time, an unresolved account check or a service problem.

If reviews repeatedly mention withdrawals, compare the issue with the published withdrawal and verification rules. For bonus complaints, use the current promotions; for game availability, use the games and providers.

A current licence does not invalidate a genuine customer complaint. Regulation establishes the formal operating relationship, while individual disputes depend on the facts of the account and the operator’s handling of the case.

Great Britain is the precise licensing scope

The Gambling Commission regulates commercial gambling in Great Britain, meaning England, Scotland and Wales for the Gambling Act 2005 framework. Current UKGC guidance states that its Gambling Act jurisdiction does not generally extend to Northern Ireland, which has a separate gambling framework.

Vegas Moose is licensed and regulated for Great Britain under the Gambling Commission framework. Northern Ireland has a separate gambling framework, so the Great Britain wording is the precise jurisdictional description.

For England, Scotland and Wales, the UKGC record applies directly. The Commission explains its separate Northern Ireland remit on its Northern Ireland remit page.

A practical trust checklist before playing

1. Check that the URL you are using is vegasmoose.com and compare it with the current UKGC domain register.
2. Confirm that the current operator shown by the site and regulator is Jumpman Gaming Limited, account 39175.
3. Read the customer-funds disclosure and understand that “Not Protected” is the operator’s stated insolvency-protection level.
4. Use the operator’s published support or complaints route rather than relying only on social posts or review comments.
5. Keep account, verification and transaction records if you need to dispute a specific event.
6. Read the current bonus, verification and withdrawal terms before acting on details that can change more quickly than the core licence record.

Vegas Moose has a current Great Britain licence relationship under Jumpman Gaming Limited. The “Not Protected” customer-funds disclosure and the limits of anecdotal reviews are separate points to consider when deciding how much money to leave on the site.

Is Vegas Moose legitimately licensed in Great Britain?

Yes. The UK Gambling Commission lists Jumpman Gaming Limited under account 39175, shows active remote casino licence 039175-R-319452-024 and lists vegasmoose.com as a White Label under that account. The older Small Screen Casinos domain entry is inactive.

The most important caveat is not the licence itself. It is the operator’s customer-funds disclosure: balances are separated from company funds but classified as “Not Protected” in insolvency. That should be understood as part of the trust decision rather than hidden behind a broad “safe” label.

The licence relationship is clear, while service quality and individual disputes still depend on the circumstances of each account.

Support, complaints and account records

Routine questions can go through live chat during the published weekday window or by email to [email protected]. A formal complaint has a separate route at [email protected], and the FAQ says complaints should be submitted within three months of the issue.

For a dispute, keep the dates, transaction references, account messages and email correspondence connected to the issue. Those records can make it easier to explain what happened and what outcome you are asking for. Support hours or a complaint channel do not guarantee a particular result, but they provide a defined route for raising the problem.

The combination of an active UKGC licence, a listed White Label domain and a published complaints route provides clear formal accountability for Great Britain players. The “Not Protected” customer-funds category remains an important limitation, especially for anyone who prefers to keep a larger unused balance in a casino account.

For players, these records answer different questions. The UKGC entry identifies the licensed operator and the Vegas Moose domain, the terms explain how customer funds are treated, and the complaints information provides a formal route when an account issue cannot be resolved through ordinary support. Taken together, they give concrete points to check before depositing rather than relying on a generic safety label.

Official records and Vegas Moose terms

• UK Gambling Commission – Jumpman Gaming Limited business record
• UK Gambling Commission – Jumpman Gaming Limited domain names
• UK Gambling Commission – Small Screen Casinos Limited domain names
• Vegas Moose Terms and Conditions
• Vegas Moose FAQs

Related reading: Vegas Moose review.

Published by the Vegas Moose Casino. 4 team.